Health Insurance will be available for purchase online in the near future. For the time being to purchase Individual Health Insurance please visit one of the branches for assistance. 

    Visit our Retail Branches

    The Ministry of Education is one of our valued customers, and we have dedicated a call center to respond to your needs. 

    To talk to one of our agents please call: 920006845 

    Your insurance card will be dispatched via “UPS” Courier Services within 7 days of receiving SMS confirming your approval. 

    In case you do not receive any SMS, we suggest you to check the statues with Fares System. 

    If you receive an approved SMS from Al Rajhi Takaful, your card should already be on the way. You will then receive SMS from “UPS” Courier to coordinate the delivery of your membership kit. 


    In the unfortunate case that you get into a car accident, your safety is our number one concern. We are proud to make your claim experience goes smoothly and easily. 

    Our claim filing process can be accessed online: 

    Click Here

    Claims can be submitted at our Claims Centres. To locate the nearest Claim Centre click on the link below: 

    Click Here

    We respect your choice to cancel your insurance policy. However, we would like to minimize your loss. Your feedback for improvement is much appreciated. 

    In the event you would like to proceed with policy cancellation, please visit the following link. 

    Click Here

    Your claim status is conveniently available online: 

    Click Here

    If there are missing documents you will receive an SMS message on your mobile phone directing you with a link to upload the missing document. 

    You can also access the claim status page to search for your claim, and attach any missing documents online. 


    Our customers come first! Every visit or phone call with Al Rajhi Takaful should be a positive one. We sincerely apologize for the negative experience, and we assure you that the necessary action will be taken. When applicable, we will call you back to address your concerns and resolve the issue accordingly. 


    Your policy table and schedule of benefits can be printed by accessing our online link. 

    Click Here

    You can conveniently access your CCHI/NAJM status online by clicking on the following link. 

    Click Here

    To request a change in policy, visit our online webpage and submit a request for ‘change in policy’. 

    Click Here

    We believe in customer satisfaction, and getting the best service, each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    Visit our website to submit a complaint online, 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 


    Claim forms are available for your convenience at each of our branches. To locate a branch, please click on the link: 

    Click Here

    To apply/purchase for insurance (Motor, Travel, MMLP), you can find a Proposal Form online:www.alrajhitakaful.com 

    For inquires or additional product information our Takaful advisors are keen to assist you in the nearest, local branch. 


    Purchasing a new insurance policy is now easier than ever. For Motor, Travel, and Medical Malpractice Insurance, as well as other product information, you can access our website www.alrajhitakaful.com or speak to a Takaful Advisor in one of our branches. 

    Branch Locators: Click Here 


    Our claim centers can be located in the link below. To avoid long ques we recommend scheduling an appointment using our appointment booking link. 

    Claim Centers: Click Here 


    Thank you for making a great decision to insure your car with Al Rajhi Takaful. The easiest way to purchase car insurance or get a quote is online: www.alrajhitakaful.com 

    Our website is fully automated to process and insure policies instantly, and is conveniently linked to NAJM. 

    If, however, you prefer to speak to a Takaful Advisor in person, we would love to assist you in the nearest branch. 


    Al Rajhi Takaful is proud to insure customers at over 1100+ medical providers. We are offer the absolute best for your health care needs. To locate the nearest clinic or hospital access the link below: Click Here 


    Al Rajhi Takaful aims to make your claim experience as efficient and convenient as possible. Our Claim Center link is a great resource, to find the nearest Claim Center click below: Click Here 

    Claim procedures, as well as the necessary forms are available at Click Here 


    Our branches are eager to serve you and appreciate your business. To locate the nearest branch, and for help in purchasing new policies, please use the link below: Click Here 


    Our branches are eager to serve you! Please find below a link to our branch locator: Click Here 


    Our Motor as well as Health Insurance and product policies are conveniently available online and can be printed at: Click Here 

    If you continue to face problems, please send an email to customerservice@alrajhitakaful.com or contact us via Facebook/twitter @AlrajhiTakafulCare or contact our call centre at 92000 4414 


    You can now easily renew your Motor, Travel and Medical Malpractice Insurance policies on our website at www.alrajhitakaful.com. If you prefer to visit your nearest branch and speak to a Takaful Advisor, find the nearest branch: Click Here 


    We are very sorry for the inconvenience, allow us to help rectify the situation. If you are a teacher and working with the Ministry of Education, please contact our MOE call center for support (available 24/7): 92000 6845 

    If you are working with any other organization, please provide us with additional information, using our online complaints facility. 

  • Your Sponsor ID
  • Your National ID
  • Policy number (if you have one)
  • Which branch issued your policy

    • Online complaint link: Click Here 


    We are very sorry for the inconvenience, allow us to help rectify the situation. If you are a teacher and working with the Ministry of Education, please contact our MOE call center for support (available 24/7): 92000 6845 

    If you are working with any other organization please provide us with additional information, using our online complaints facility. 

  • Your Sponsor ID
  • Your National ID
  • Policy number (if you have one)
  • Which branch issued your policy

    • Online complaint link: Click Here 


    Upon submitting a cancellation request we will proceed to process your request. A refund, if any, will be remitted to your account within 15 working days. We settle 95% of our cancellations within 7 working days, assuming all necessary documents are provided. 

    In the event 15 working days have passed and you have not received a refund, we suggest you raise a complaint using the following link: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    Customer satisfaction is a primary focus at Al Rajhi Takaful. Our clients deserve the best service each and every time. Please share your concerns with us, and we will address them as soon as possible. 

    You can conveniently submit an online complaint 24 hours a day, 7 days a week. We promise to resolve your complaint within 10 working days. 

    To ensure efficiency please provide us with the following information: 

  • The Branch location (date of visit)
  • The contact number you used to call our call center (in the case you did not visit a branch)
  • Your policy number or claim number
  • Your National ID
  • Contact number to reach you on

    • Online Complains: Click Here 


    please be mindful of the deductible and depreciation amounts that you may be subject to pay, depending on your insurance policy Read More 

 
 
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